FAQ

Do you cover where my event is taking place?


We are happy to travel and set up for free in a 5 mile radius of RH5. Any venue further afield will incur a £1 per mile delivery charge and those further than 30 minutes away will be charged a minimum charge - contact us for more details.




How much space is needed?


INDOOR SLEEPOVERS Your spacing requirement will depend on your party size. Our air beds measure approximately 185cm long by 80cm wide, the A-frame tents sit snugly around the width (for individual trays please add an additional 36cm, these can be placed on the end of each bed if needed). Please ensure that you have double checked the space you have available for the number of tents required. Unfortunately, if our tents do not fit into the available space you have provided there isn't anything we can do and we wouldn't want any unhappy campers! Please contact us if you are unsure. You can send us the dimensions of your space and even photos and we can help you work out how the tents will fit. BELL TENTS For our 5m bell tent, we need an area of at least 7m x 7m on flat grass and the 4m bell, we need an area of at least 6m x6m. The area needs to be cleared of rocks, sticks and anything else that could pierce the groundsheet in advance of our arrival. Ideally, the area would not be under any trees.




How long does a party take to set-up?


A party of 6 generally takes 1.5 hours (depending on ease of access and room space). We request an area cleared (sufficient for your party size) prior to our arrival. Unfortunately we do not and cannot move your furniture. To ensure you have the absolute best experience, we recommend double checking you have adequate space for guests at your party. Bell tents take about 2 hours to set up. We politely request that all pets are kept away from the set up location as well as smoking, naked flames and sharp objects.




How long would I have use of the hire package for?


Hire will be for approximately 24 hours, but this will vary depending on availability of delivery and collection times. We aim to collect by 12pm the following day. You can add an additional night for a reduced rate, ask for details.




Are the products used at your parties safe?


We take the safety of your guests extremely seriously. We take great time and care to ensure we source and use only the best quality products we can find. Our products come from reputable traders ensuring products bear the CE/Lion mark and are UK tested/certified (where applicable). All electrical items are PAT tested annually by qualified and experienced testers. ​All fairy lights and lanterns are battery operated and use LED lights. They are heat proof, easy for children to operate, meet EU safety standards and carry the CE mark for assurance.




Can you set tents up at other locations?


We are happy to execute your event at the location of your choosing. However, in the event that you are not the legal owner of your chosen location, please be advised that you are responsible for all fees associated with a different location. You are also responsible for ensuring we can have access to the location for set-up and collection. Should the location/venue deny us access, your payment will be forfeited.




What is your booking procedure?


You can complete our online Booking Request Form. We will contact you to confirm/discuss your party requirements and then send an electronic booking form/invoice to you. To secure your booking we will require a £50 deposit within 4 days of receiving your invoice, 25% of hire cost for bell tents, (party dates not confirmed within this timescale will be re-released). The final balance should be paid at least 10 days prior of the party/event or 4 weeks in advance for bell tent bookings, along with a £100 security deposit that will be refunded after the bell tent event. To secure your requested date and theme you will be required to leave a £50 non-refundable deposit. The final balance should be paid in full at least 10 days prior to your party/event. We accept payments through a bank transfer. Details will be provided on your invoice. For indoor sleepovers, we currently do not take a damages deposit/bond and work on the basis that if something is damaged/broken an invoice will be sent to you requesting that you cover the cost of repairing/replacing the item. We will make you aware of any damage at the time of collection. You will not get an unexpected invoice that has not been discussed with you at the time of collection.