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FAQ

  • Do you cover where my event is taking place?
    Delivery is charged at £1 per mile but if further afield, there is an additional cost. Make sure to include your postcode when enquiring, so we can give an accurate price.
  • How much space is needed?
    INDOOR SLEEPOVERS Your spacing requirement will depend on your party size. Our air beds measure approximately 180cm long by 90cm wide, the A-frame tents sit snugly around the width (for individual trays please add an additional 36cm, these can be placed on the end of each bed if needed). Please ensure that you have double checked the space you have available for the number of tents required. Unfortunately, if our tents do not fit into the available space you have provided there isn't anything we can do and we wouldn't want any unhappy campers! Please contact us if you are unsure. You can send us the dimensions of your space and even photos and we can help you work out how the tents will fit. BELL TENTS For our 5m bell tent, we need an area of at least 7m x 7m on flat grass and the 4m bell, we need an area of at least 6m x6m. The area needs to be cleared of rocks, sticks and anything else that could pierce the groundsheet in advance of our arrival. Ideally, the area would not be under any trees.
  • How long does a party take to set-up?
    A party of 6 generally takes 1.5 hours (depending on ease of access and room space). We request an area cleared (sufficient for your party size) prior to our arrival. Unfortunately we do not and cannot move your furniture. To ensure you have the absolute best experience, we recommend double checking you have adequate space for guests at your party. Bell tents take about 2 hours to set up. We politely request that all pets are kept away from the set up location as well as smoking, naked flames and sharp objects.
  • How long can I use the hire package?
    The hire period is typically 24 hours, but this can vary based on delivery and collection times. We aim to collect by 12pm the following day. You can add an additional night for a reduced rate; please ask for details.
  • Are the products used at your parties safe?
    We take the safety of your guests extremely seriously. We take great time and care to ensure we source and use only the best quality products we can find. Our products come from reputable traders ensuring products bear the CE/Lion mark and are UK tested/certified (where applicable). All electrical items are PAT tested annually by qualified and experienced testers. ​All fairy lights and lanterns are battery operated and use LED lights. They are heat proof, easy for children to operate, meet EU safety standards and carry the CE mark for assurance.
  • Can you set tents up at other locations?
    We are happy to execute your event at the location of your choosing. However, in the event that you are not the legal owner of your chosen location, please be advised that you are responsible for all fees associated with a different location. You are also responsible for ensuring we can have access to the location for set-up and collection. Should the location/venue deny us access, your payment will be forfeited.
  • What is your booking procedure?
    To book, complete our online Booking Request Form. We will contact you to confirm your party requirements and send an electronic booking form/invoice. A £50 deposit is required within 4 days of receiving your invoice to secure your booking, with the balance plus a £50* refundable security deposit due 2 weeks before the event. For bell tents, a 25% hire cost deposit is needed. The final balance is due 4 weeks in advance for bell tents, along with a £100 security deposit (refunded after the event). *This could increase depending on the size of the party or any extras included, but we will inform you at time of booking.
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